Apologizing to customers after product failures can encourage repurchase, stave off lawsuits

Companies that express remorse in the wake of a product failure are more likely to encourage customers to repurchase from them, according to new research from Binghamton University, State University of New York.

COVID-19 Pandemic had Big Impact on Commercial Fishing in Northeast

With restaurants and supply chains disrupted due to the global coronavirus pandemic, two-fifths of commercial fishermen surveyed from Maine through North Carolina did not go fishing earlier this year, according to a Rutgers study that also documented their resilience and adaptation. Of those who kept fishing, nearly all reported a decline in income compared with previous years, according to the survey of 258 fishers in the Northeast published in the journal PLOS ONE.

As Stores Reopen, Which Customers Are Most Likely to Return? New research in MIT Sloan Review reveals how consumer preferences have changed and how retailers can adapt.

As Stores Reopen, Which Customers Are Most Likely to Return? New research reveals how consumer preferences have changed and how retailers can adapt. https://sloanreview-mit-edu.cdn.ampproject.org/c/s/sloanreview.mit.edu/article/as-stores-reopen-which-customers-are-most-likely-to-return/amp Professors Patrick Lynch and Richard Ettenson available for commentary, analysis, and interviews. The COVID-19 pandemic and…

Seafood Products Made From Cells Should be Labeled Cell-Based

Companies seeking to commercialize seafood products made from the cells of fish or shellfish should use the term “cell-based” on product labels, according to a Rutgers study – the first of its kind – in the Journal of Food Science. Both the U.S. Food and Drug Administration and U.S. Department of Agriculture require food products to have a “common or usual name” on their labels so consumers can make informed choices about what they’re purchasing.

Could These ‘Salt-loving’ Edible Sea Vegetables be the New Kale?

Skip the salt! Three species of sea vegetables could just be the new kale with the added benefit of a salty flavor. The 10-week study was designed to determine the optimal growing conditions for these sea vegetables that could soon be a great addition to salads, soups, pasta, rice and other dishes in the continental U.S. These nutritious plants for human consumption do not require fresh water and instead are grown in salt water.

Billions of people could be invisible in COVID-19 contract tracing efforts utilizing smartphone apps

A West Virginia University consumer law expert says recent announcements by Apple and Google that they’re developing a system to enable widespread contact tracing in an effort to contain the COVID-19 pandemic raises significant questions beyond whether such a plan…

Expect excess supply of toilet paper in the market soon

With toilet paper in short supply in recent weeks due to the COVID-19 pandemic, a Binghamton University supply chain expert predicts the shelves will be amply stocked soon. “It’s almost a given. There will be too much home-use toilet paper…

Don’t feel bad about purchasing non-essential items during COVID-19 crisis

Consumers should consider the likely economic and health consequence when purchasing non-essential items during the coronavirus pandemic, says Nicole Hassoun, professor of philosophy at Binghamton University, State University of New York. “Many people who can do so are making an…

Business strategy and economic development expert can speak about possible recession as a result of COVID-19 behavioral changes from consumers and cancellations

It might feel like 2008, but it’s not. Phil Powell, Indiana University Kelley School of Business associate dean of academic programs in Indianapolis and clinical associate professor of business economics and public policy, says he expects coronavirus fears and behavioral…

Rutgers Experts Available to Discuss How Robots Enable Chemical Exposure Assessment

New Brunswick, N.J. (Jan. 27, 2020) – Robots can be programmed to perform tasks such as painting to generate exposure data on potentially harmful contaminants, according to a study in the Journal of Exposure Science & Environmental Epidemiology that was co-led…