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UrduNew research from the Indiana University Kelley School of Business finds renewed value in stores returning to an old concept — the store showroom — particularly when larger, big-ticket durable goods are involved.
Tag: Retail
Customer Service Net Promoter Score (NPS) not all it’s cracked up to
For thousands of American businesses, including hundreds in the Fortune 1000, the Net Promoter Score (NPS) of customer loyalty is a magic number that all but guarantees future growth if it’s high enough. But a new study from University of Iowa researchers finds the number is not all that magical.
Economic expert explains why Halloween has already invaded retail stores
Bewildering as the premature arrival of Halloween merchandise might seem, the impetus for retailers to get the jump on a holiday can be readily explained as simple economic behavior. Jadrian Wooten, a Virginia Tech professor of economics, explained what drives these early holiday displays.
Disclosing ‘true normal price’ recommended to protect consumers from deceptive pricing
New research forthcoming in the Journal of Marketing from Joe Urbany, marketing professor in the University of Notre Dame’s Mendoza College of Business, recommends disclosing a “true normal price” to protect consumers from decepting pricing.
What do consumers love about loyalty cards? It’s not what you think.
Those consumer loyalty cards filling our wallets that give you a free sandwich or cup of coffee when they’re filled tend to lead to disappointment. A new study shows that for many, completing the card is more fulfilling than the reward.
New Tobacco Product Marketing Depends on Demographics
A study by the Rutgers Center for Tobacco Studies and the University of Kentucky Markey Cancer Center will help establish policy on the sale and marketing of two different tobacco products recently introduced to the United States market.
Digital Science acquires knowledge graph and decision intelligence software company metaphacts
Digital Science has completed the acquisition of metaphacts, which has become the newest member of the Digital Science family.
Moveable Robotic Platform Could Be the Future of Retail
Shifting customer shopping habits, exacerbated by the recent pandemic, have forced retailers to reimagine the way goods and services are handled. “Omni-channel services” — such as buy online and pickup in store, in-store returns, ship from store, and home delivery — have shifted the in-store logistics once done by shoppers to retailers.
What You Should Know About Holiday Shopping
Rutgers experts provide insight on ways to save money while focusing on holiday cheer With Black Friday and Cyber Monday upon us, Rutgers experts weigh in on the holiday retail season. What should consumers do over the next month to know they…
LifeBridge Health to Connect Consumers and Patients to Care through Higi
Health system will leverage the Higi platform and network to build community ties, understand community health needs and provide smart digital connections to care
As more venues go cashless after the pandemic, ASU experts see downsides
As businesses and destinations begin to reopen from the pandemic shutdown, consumers will likely see more places going cashless. Chase Field in downtown Phoenix, home of the Arizona Diamondbacks, will reopen to its full capacity later this month. When the…
Maxine Clark: The curious entrepreneur
Maxine Clark’s sense of curiosity led her on a journey from working an early job at a department store company to founding Build-A-Bear Workshop to redeveloping a dilapidated hospital in St. Louis.
ASU supply chain professor on the challenges now facing residents, businesses and hospitals in Texas amid power outage
Hitendra Chaturvedi is a professor at the W. P. Carey School of Business at Arizona State University and an expert in supply chain strategy, global logistics, entrepreneurship, sustainable supply chains and digitizing supply chains. Chaturvedi can speak to the supply…
Experts ready to offer insights on Black Friday during COVID-19
By: Mark Blackwell Thomas | Published: November 16, 2020 | 1:15 pm | SHARE: This year, Black Friday figures to be like none that have come before it. A national pandemic, widespread economic distress and a tumultuous election season have combined to leave American retailers and consumers facing a series of unknowns never encountered before.
Q&A: What’s in store for retailers during a pandemic holiday season?
The 2020 holiday season, much like the majority of the year, will be like none other before. But what does this mean for retailers? Simone Peinkofer, assistant professor of supply chain management at Michigan State University’s Eli Broad College of Business, discusses what holiday consumerism may look like for consumers and retailers alike.
Rutgers Expert: Expect More Strikes After Friday
A coalition of Amazon, FedEx, Instacart, Target, Walmart, and Whole Foods workers are reportedly planning to call in sick or walk off the job Friday to demand fair pay and safe working conditions during the COVID-19 pandemic. Rebecca Kolins Givan,…
How soon can the economy recover from the COVID-19 recession?
There’s no doubt the COVID-19 pandemic has put the United States into a recession, says an economist who is the associate dean of the College of Business at The University of Alabama in Huntsville (UAH), so now the question on everyone’s mind is when business will get back to normal.
Do grocery, restaurant, Instacart and Amazon workers deserve hazard pay amid COVID-19 concerns?
Do grocery, restaurant, Instacart and Amazon workers deserve hazard pay amid COVID-19 concerns? Ask a compensation expert who also worked in eight fast food restaurants over a three-year period. Contact: Jerry M. Newman, PhD SUNY Distinguished Teaching Professor Emeritus University…
Expert: What’s causing empty grocery store shelves and what to expect in the weeks ahead
BUFFALO, N.Y. — As the coronavirus pandemic reached American shores, grocery chains — both large and small — experienced an unexpected surge in demand for many products, triggered by a wave of panic buying on the part of consumers. Not…
Business expert cautions against making general assessments about COVID-19’s economic impact
Retailers such as Macy’s, Nordstrom and Urban Outfitters have announced they will temporarily shutter stores and car maker Honda will close six U.S. plants for a week. Earlier, in-person service at restaurants and bars was ceased. R. Andrew Butters, assistant…
New federal report by ASU professors highlights how produce ends up in landfills
Currently, nearly a third of the food produced in the US never makes it to the grocery aisle — creating a huge waste problem. Two Arizona State University professors worked on a new federal report that highlights the reasons for the losses and some potential solutions.
Neighborhood Features and One’s Genetic Makeup Interact to Affect Cognitive Function
Few studies have examined how the neighborhood’s physical environment relates to cognition in older adults. Researchers categorized 4,716 individuals by apolipoprotein E (APOE) genotype – a genetic risk factor for Alzheimer’s disease (AD) to determine if there are cognitive benefits of living in neighborhoods with greater access to social, walking and retail destinations. Results showed that the positive influence of neighborhood environments on cognition are strongest among those who are at the lowest risk for AD, specifically APOE ε2 carriers.
3 Keys to Navigating Digital Disruption: The Case of a Luxury Retailer
What does it take to transform? What if the challenges are huge: globalization, economic uncertainty, technological disruption, market innovations, changes in customer expectations, new competition — maybe all of the above? Here’s how luxury goods distributor and retailer The Chalhoub Group is responding to a changing world.
Markup is in the air: How to keep frugal this Valentine’s Day
CORNELL UNIVERSITY MEDIA RELATIONS OFFICEFeb. 11, 2020 Markup is in the air: How to keep frugal this Valentine’s Day With Valentine’s Day rapidly approaching, demand for traditional gifts, like roses or candy, is quickly rising and consumers are left…
5 Big Questions About the Future of Retail
Traditional retail remains in a period of widespread transformation. Many suburban malls have shuttered, or limp along with few tenants. The rapid transformation even has its own doom-and-gloom shorthand: the Retail Apocalypse. Amid the turmoil, there is also transformation and growth. Darden Professor Vidya Mani says these are indeed dynamic times, and she recently spoke about how she sees the space and what may come next.
The shopping outside can be frightful; online buyers want deals so delightful
You don’t need statistics or sales figures to measure the scope of online holiday shopping – doorsteps everywhere boast boxes delivered by Amazon and other retailers. But why do shoppers choose to stay home and buy gifts online rather than…