Experts assess states’ case in lawsuit against Meta over youth mental health concerns

Meta, the parent company of social media platforms Facebook and Instagram, faces federal lawsuits from 42 states’ attorneys general asserting that the company intentionally crafted features to make children and teens become addicted to their products. Virginia Tech experts Mike Horning and Donna Wertalik offer their perspectives on what the lawsuits mean for social media companies and users.

Apologizing to customers after product failures can encourage repurchase, stave off lawsuits

Companies that express remorse in the wake of a product failure are more likely to encourage customers to repurchase from them, according to new research from Binghamton University, State University of New York.