Chatbots can ease medical providers’ burden, offer trusted guidance to those with COVID-19 symptoms

COVID-19 has placed tremendous pressure on health care systems, not only for critical care but also from an anxious public looking for answers. Research from the Indiana University Kelley School of Business found that chatbots — software applications that conduct online chats via text or text-to-speech — working for reputable organizations can ease the burden on medical providers and offer trusted guidance to those with symptoms.

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Most firms neglected to include pandemic in annual risk assessments despite warning signs, study shows

The risk of a pandemic was known prior to the current health crisis, yet managers, in disclosing their companies’ risk factors to shareholders in 2018, showed little foresight in terms of the impact and likelihood of a pandemic, according to new research from Notre Dame.

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