Do Customers Perceive AI-Written Communications as Less Authentic?

How do consumers feel about robots generating emotionally charged marketing content? That’s the question a New York Institute of Technology professor raises in a new Journal of Business Research study.

Developing brand identity and sales strategy in the digital era: Moderating role of consumer belief in brand

Abstract Brand identity helps customers to identify, as well as distinguish alternative competitive brands. If there is a consistent marketing strategy and consistent messaging, brand identity remains consistent, which helps in improving sales management and generating better revenue for the…

These factors have the biggest impact on influencer marketing effectiveness

New research from the University of Washington professor Robert Palmatier examines how factors related to social media influencers, their posts and their followers impact marketing success. The study concluded that reallocating spending based on the study’s insights could result in a 16.6% increase in engagement.

Super Bowl Ads Critique: Maryland Smith Experts Available

Consumer behavior and advertising experts at the University of Maryland’s Robert H. Smith School of Business are available to critique this year’s Super Bowl commercials. The experts are marketing professors Henry C. Boyd III, Amna Kirmani and Judy Frels. Boyd…

Free Digital Marketing Series from Maryland Smith Begins Sept. 30

Marketing professor Mary Harms will cover key digital marketing strategies and tactics to create awareness and the best consumer experience and to resonate with target audiences, in a three-part, free webinar series from the University of Maryland.