Do Customers Perceive AI-Written Communications as Less Authentic?

OLD WESTBURY, N.Y. — From Nike and Google to Coca-Cola and McDonald’s, major brands are incorporating artificial intelligence (AI) into their advertising campaigns. But how do consumers feel about robots generating emotionally charged marketing content? That’s the question a New York…

CEOs should develop an ambivalent mindset in crises, says UAH professor’s research

When their companies face crises like disruptive changes, the way chief executive officers (CEOs) perceive or interpret the crises matter for their companies’ adaptation to the changes, according to research by a University of Alabama in Huntsville (UAH) associate professor of marketing.