Do Customers Perceive AI-Written Communications as Less Authentic?

OLD WESTBURY, N.Y. — From Nike and Google to Coca-Cola and McDonald’s, major brands are incorporating artificial intelligence (AI) into their advertising campaigns. But how do consumers feel about robots generating emotionally charged marketing content? That’s the question a New York…

Do Customers Perceive AI-Written Communications as Less Authentic?

How do consumers feel about robots generating emotionally charged marketing content? That’s the question a New York Institute of Technology professor raises in a new Journal of Business Research study.

The inauthentic consumer: Consequences of self-inauthenticity for possession disposal

Abstract Self-inauthenticity is characterized by feeling out-of-touch with one’s true, authentic self. Here, we propose that self-inauthenticity causes consumers to also feel out-of-touch with objects that are extensions of the self—namely, their material possessions. We call this effect possession alienation and suggest…

The inauthentic consumer: Consequences of self-inauthenticity for possession disposal

Abstract Self-inauthenticity is characterized by feeling out-of-touch with one’s true, authentic self. Here, we propose that self-inauthenticity causes consumers to also feel out-of-touch with objects that are extensions of the self—namely, their material possessions. We call this effect possession alienation and suggest…