Automated social presence in AI: Avoiding consumer psychological tensions to improve service value

Abstract Consumers are increasingly embracing robots and AI. This has led them to suffer psychological tensions in their AI experiences (e.g., data capture, classification, delegation and social experiences). This exploratory research proposes that AI with higher perceived automated presence (sense…

Accelerating battery research with robots

Empa researchers want to accelerate the development of urgently needed new energy storage systems with the help of the Aurora battery robot. The Aurora project is part of the European research initiative Battery2030+, which was recently awarded over 150 million euros in funding by the EU. In addition, the project is part of the ETH Board’s “Open Research Data” initiative, which promotes digitization and free access to research data.