Researchers showed online reviews of health facilities took a negative turn after COVID and remain that way
Tag: online reviews
Research Shows Even Positive Online Reviews are a Minefield for Firms
Customer’s online reviews of products and services are highly influential and have an immediate impact on brand value and customer buying behaviors.
NEW RESEARCH: MONITORING ONLINE POSTS BY CONSUMERS COULD HELP IMPROVE FOOD SAFETY
An estimated 48 million cases of foodborne illness are contracted in the U.S. annually, causing about 128,000 hospitalizations and 3,000 deaths, according to CDC. In some instances, the source is well known, but 80 percent of food poisoning cases are of unknown origin. A new study published by Risk Analysis, proposes a new Food Safety Monitoring System that utilizes data mining on websites to identify products associated with food-related illnesses.
How a few negative online reviews early on can hurt a restaurant
Just a few negative online restaurant reviews can determine early on how many reviews a restaurant receives long-term, a new study has found.