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UrduNew research from Weili Ge, professor of accounting at the University of Washington Foster School of Business, found that CEOs who engage in prosocial behavior — activities that primarily help others — are more likely to make decisions that benefit people and increase company value.
Tag: Customer Satisfaction
Minimum wage hike boosts customer experience
A research team including Vrinda Kadiyali of the Cornell SC Johnson College of Business, explored a path less traveled in the minimum wage debate – the potential positive impact on customer service and found that many consumers preferred service after the minimum wage increased.
Good customer service can lead to higher profits, even for utilities without competition
New research finds that satisfied customers mean increased profits even for public utilities that don’t face competition. Professors found that customer satisfaction does not lead to increased profits via higher rates or greater demand suggests current regulatory controls are effective. Their findings suggest regulators should view investments in customer satisfaction as recoverable costs.