Tag: Monopolies

The End of the Antitrust Case Against Facebook? Expert from Robert H. Smith School of Business available to discuss the ruling against the FTC and states.

sarah JonasExpert Pitch

David Kass, clinical professor of finance Kass has served as an economist in senior positions with the Federal Trade Commission, General Accounting Office, Department of Defense, and the Bureau of Economic Analysis. He also is active on Twitter (@DrDavidKass) and blogs about Warren Buffett,…

Good customer service can lead to higher profits, even for utilities without competition

sarah JonasResearch Results

New research finds that satisfied customers mean increased profits even for public utilities that don’t face competition. Professors found that customer satisfaction does not lead to increased profits via higher rates or greater demand suggests current regulatory controls are effective. Their findings suggest regulators should view investments in customer satisfaction as recoverable costs.