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UrduMichael McCall, Hilton Hotels Fellow in the top-ranked School of Hospitality Business at Michigan State University, discusses how the travel industry has changed since the COVID-19 pandemic and shares tips for an enjoyable travel experience.
Tag: Hotel Industry
Pandemic Recovery Trends in Hotel Service
Maryland Smith service expert Roland Rust explains why guests should prepare for room rate and fee increases and more service automation as hotels grapple with a labor shortage.