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MSU expert: Travel tips for summer – and beyond

June 29, 2023 sarah JonasFeature Expert

Michael McCall, Hilton Hotels Fellow in the top-ranked School of Hospitality Business at Michigan State University, discusses how the travel industry has changed since the COVID-19 pandemic and shares tips for an enjoyable travel experience.

Pandemic Recovery Trends in Hotel Service

July 14, 2021 sarah JonasFeature Expert

Maryland Smith service expert Roland Rust explains why guests should prepare for room rate and fee increases and more service automation as hotels grapple with a labor shortage.