The Feeling Economy: How AI is Creating the Era of Empathy

As machines are trained to “think,” many tasks that previously required human intelligence are becoming automated through artificial intelligence. However, human workers have a competitive advantage: It is more difficult to automate emotional intelligence.

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How Technological, Socioeconomic and Geopolitical Forces are Altering Everything We Know about Marketing

A new study examines technological, socioeconomic and geopolitical forces altering the marketing industry — including deepening consumer relationships — and the implications for marketing managers, educators and researchers.

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