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UrduUMD Smith expert explains the wave of tech job layoffs as a sign of a broader, labor market shift to where “humans need to recalibrate and capitalize on strengths beyond pure intelligence—like intuition, empathy, creativity, emotion and people skills.”
Tag: Roland Rust
Pandemic Recovery Trends in Hotel Service
Maryland Smith service expert Roland Rust explains why guests should prepare for room rate and fee increases and more service automation as hotels grapple with a labor shortage.
Frontiers in Service Conference to Explore ‘Service in the World of AI and Digital Technologies’
The world’s leading service experts, including high-ranking executives and prominent academics, will meet, virtually, July 9-10 to discuss service industry developments related to AI and digital technologies.
The Feeling Economy: How AI is Creating the Era of Empathy
As machines are trained to “think,” many tasks that previously required human intelligence are becoming automated through artificial intelligence. However, human workers have a competitive advantage: It is more difficult to automate emotional intelligence.
How Technological, Socioeconomic and Geopolitical Forces are Altering Everything We Know about Marketing
A new study examines technological, socioeconomic and geopolitical forces altering the marketing industry — including deepening consumer relationships — and the implications for marketing managers, educators and researchers.