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Gastrointestinal Surgeon Fabrizio Michelassi, MD, FACS, Elected Chair of ACS Board of Regents

05 Nov, 2024

Citi’s Q4 Profit Decline: Former Citi Risk Exec Clifford Rossi Available

January 13, 2023 sarah JonasExpert Pitch

Risk expert Clifford Rossi at the University of Maryland’s Robert H. Smith School of Business is available to discuss the factors and implications of Citi’s Q4 decline in net profits by more than 21% from a year ago, as the bank sets aside more…

Good customer service can lead to higher profits, even for utilities without competition

February 2, 2021 sarah JonasResearch Results

New research finds that satisfied customers mean increased profits even for public utilities that don’t face competition. Professors found that customer satisfaction does not lead to increased profits via higher rates or greater demand suggests current regulatory controls are effective. Their findings suggest regulators should view investments in customer satisfaction as recoverable costs.