Better customer care on Twitter leads to nearly 20% increase in customer satisfaction

CATONSVILLE, MD, September 3, 2020 – Social media has forever changed our society and how people do business. A 2013 report by J.D. Power found nearly two-thirds of customers have used a company’s social media site to connect with customer…

Travel site aggregators face challenges when compared to airlines that market directly

CATONSVILLE, MD, September 2, 2020 – If you are a budget-conscious traveler, there is a chance you’ve used a travel site aggregator like Orbitz to book your air transportation. Or, perhaps you shopped around on multiple aggregators, and made your…

New research showcases Italian town as blueprint for ‘anchor entrepreneurship’ framework

New research from The Business School (formerly Cass) has shed light on how Mirandola, a small town in the North East of Italy, became a major hub for the production of medical devices and sets a roadmap for the origins of industrialisation in small, quiet communities.

University of Missouri awarded $1.5 million to improve traffic safety, reduce congestion

MU engineers developing real-time, smart traffic management system for first use in greater St. Louis

Humanizing hotel brands during COVID-19 could encourage tourists to return

Hotels should build an emotional attachment with tourists when communicating during crises such as the COVID-19 pandemic if they are to encourage them to return, according to new research. The study finds that crisis communication emphasising shared emotional responses to…

Dieting success: Top performers provide more positive support than peers

CATONSVILLE, MD, June 23, 2020 – The weight loss industry in the United States is vast and generates about $20 billion each year from over 100 million dieters. Commercial weight loss programs design customer-focused program policies to shape and optimize…

New research says displaying fake reviews increases consumer trust in platforms by 80%

New INFORMS Journal Information Systems Research Study Key Takeaways: 80% of users in our survey agree they trust a review platform more if it displays fake reviews. 85% of users in our survey believe they should be able to choose…

How to handle fraudulent reviews on online portals? Study gives tips to managers

Consumers who use the Internet to learn about products are increasingly looking at online reviews to make purchasing decisions. The growing interest in online product reviews for legitimate promotion has been accompanied by a rise in fraudulent reviews; these are…

How to handle fraudulent reviews on online portals? Study gives tips to managers

Consumers who use the Internet to learn about products are increasingly looking at online reviews to make purchasing decisions. The growing interest in online product reviews for legitimate promotion has been accompanied by a rise in fraudulent reviews; these are…

First impressions can sway financial professionals’ forecasts of firms for up to 6 years

First impressions can have long-term effects on people’s perceptions and behavior. A new study looked at the influence among finance professionals of first impression bias of firms’ performance, which spurs people to place undue weight on early experiences. The study…

First impressions can sway financial professionals’ forecasts of firms for up to 6 years

First impressions can have long-term effects on people’s perceptions and behavior. A new study looked at the influence among finance professionals of first impression bias of firms’ performance, which spurs people to place undue weight on early experiences. The study…

University of Washington launches online training for contact tracing to fight COVID-19

As businesses and public spaces reopen across the nation, the old-school public health detective work known as contact tracing is becoming a major component of the battle to contain the novel coronavirus that causes the deadly COVID-19 disease. It’s an…

AI management can benefit the growing online workforce

Many businesses turned to remote workers to continue their operations after states issued stay-at-home orders to reduce COVID-19 infections, a trend that is likely to accelerate long after the coronavirus is controlled. To help companies ease the transition online, USC…

AI management can benefit the growing online workforce

Many businesses turned to remote workers to continue their operations after states issued stay-at-home orders to reduce COVID-19 infections, a trend that is likely to accelerate long after the coronavirus is controlled. To help companies ease the transition online, USC…

Newspapers report on car safety recalls less when manufacturers advertise more with them

Is the reporting of media outlets biased in favor of firms that advertise with them? A new study looked at the relationship between advertising by car manufacturers in U.S. newspapers and news coverage of car safety recalls in the early…

Newspapers report on car safety recalls less when manufacturers advertise more with them

Is the reporting of media outlets biased in favor of firms that advertise with them? A new study looked at the relationship between advertising by car manufacturers in U.S. newspapers and news coverage of car safety recalls in the early…

Study: Women entrepreneurs are more motivated by social impact than money

Entrepreneurial motivation is important to economic growth because entrepreneurs create companies that produce new products and services, which in turn, boost productivity. But we know little about what motivates innovative entrepreneurs and how their motivations differ by gender, culture and…

Study: Women entrepreneurs are more motivated by social impact than money

Entrepreneurial motivation is important to economic growth because entrepreneurs create companies that produce new products and services, which in turn, boost productivity. But we know little about what motivates innovative entrepreneurs and how their motivations differ by gender, culture and…

Landmark recommendations on development of artificial intelligence and the future of global health

May 19, 2020 – A landmark review of the role of artificial intelligence (AI) in the future of global health published in The Lancet calls on the global health community to establish guidelines for development and deployment of new technologies…

Landmark recommendations on development of artificial intelligence and the future of global health

May 19, 2020 – A landmark review of the role of artificial intelligence (AI) in the future of global health published in The Lancet calls on the global health community to establish guidelines for development and deployment of new technologies…