September 17, 2021 – The COVID-19 pandemic has been a catalyst for shaping a new future in healthcare. At the Cleveland Clinic, top priorities throughout the pandemic have been to support caregivers professionally and personally and to help them be their best for themselves, their fellow caregivers, patients, organizations, and communities.
Cleveland Clinic is realizing the profound impact of many strategies that its Caregiver Office has put in place during the pandemic and how COVID-19 accelerated a unified vision for caregiver well-being.
This article explains how Cleveland Clinic’s Caregiver Office has built a holistic culture that treats all employees as caregivers with specific needs that must be met to ensure their well-being and ultimately the health of their communities. Clinic leaders share innovative actions taken and lessons learned during the pandemic. Their data-driven, carefully measured successes can help other organizations create an effective well-being strategy to support their greatest assets—their people.
Point of Contact:
Joseph Pixler, Senior Editor, Health Administration Press, American College of Healthcare Executives, [email protected]
Background: Frontiers of Health Services Management is an official publication of the American College of Healthcare Executives (ACHE). Published quarterly, each issue of Frontiers focuses on one healthcare management topic, providing readers with the knowledge needed to understand and react to evolving trends. Frontiers is written by experts on the topic and includes commentary from the field.